2 Year Warranty Policy for ERGO
At Lash Line, we stand behind the exceptional quality and performance of our Ergo beauty bed. We are committed to providing you with a product that meets the highest standards of durability and craftsmanship. To assure you of our confidence in Ergo, we offer the following warranty policy
Warranty Duration: 2 Years
For a period of two years from the date of your Ergo beauty bed's purchase, we guarantee it to be free from defects in materials and workmanship under normal use.
During the warranty period, if you encounter any issues with your Ergo beauty bed due to defects in materials or workmanship, we will promptly provide replacement parts at no additional cost to you. This warranty covers components essential to the proper functioning of the beauty bed.
Peace of Mind
Our two-year warranty offers you peace of mind, knowing that your investment in Ergo is protected. It reflects our commitment to delivering a product that meets your expectations for quality and performance.
Efficient Claims Process
Should you need to make a warranty claim, please follow these steps:
- Contact our Support Team: Reach out to our dedicated support team at Support@lash-line.com with details of the issue you are experiencing. Include your purchase date and any relevant information.
- Provide Video Evidence: To expedite the resolution process, we request that you provide video evidence showcasing the defect or issue. This helps us understand the problem and take swift action.
- Support Team Assistance: Our support team will guide you through the necessary steps to facilitate the warranty claim process. They will work diligently to ensure a smooth and efficient resolution.
Please note that this warranty does not cover damage or defects resulting from:
- Misuse, abuse, or improper maintenance of the beauty bed.
- Unauthorized modifications or repairs.
- Normal wear and tear.
- Cosmetic imperfections that do not affect the bed's functionality.
- Child or pet damage
For the first year from the date of purchase, we cover all required shipping costs associated with warranty claims, including the shipment of replacement parts. Beyond this initial year, customers are responsible for the freight and packaging costs associated with warranty claims. Please be aware that all orders carry a handling fee, and larger items may attract additional fees for secure delivery.
Lash Line is dedicated to your satisfaction, and we are committed to providing you with exceptional service throughout your ownership of Ergo. We believe in the quality of our products and are here to support you.
If you have any questions or require assistance with your warranty claim, please do not hesitate to contact our Support Team at Support@lash-line.com.
Thank you for choosing Ergo by Lash Line. We look forward to hearing how much this table has revolutionized your workflow.
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